About me!
TECHNICAL SUPPORT & GOHIGHLEVEL SPECIALIST
I am Gemar Canonoy Soquillo. I combine 4+ years of BPO excellence with deep expertise in CRM systems, funnels, and business automation to streamline your growth.
FOUNDATIONAL EXPERTISE
Bridging Support & Systems
With over 4 years of dedicated experience in the Business Process Outsourcing (BPO) industry, I have built a resilient foundation handling high-stakes healthcare and financial accounts. Operating in these rigorous environments requires more than just following scripts - it demands critical thinking, deep technical troubleshooting, and an unwavering commitment to resolution.
My approach bridges the gap between frontline customer support and backend system efficiency. By systematically identifying bottlenecks, executing root-cause analysis, and implementing process improvements, I transform recurring technical challenges into streamlined, automated workflows.
Top Capabilities
CAREER PATH
Proven Track Record of Excellence
A solid foundation in high-volume, precision-driven environments has shaped my ability to troubleshoot complex systems, manage critical workflows, and deliver elite technical support. These milestones laid the groundwork for my transition into advanced digital automation.
Technical Support Representative
- Tier 1 technical support and advanced system troubleshooting.
- Ticket management and continuous server monitoring.
- Phone line testing and comprehensive workflow documentation.
- Recognized as Top Analyst – EPS L1.
Customer Service Representative
- Omnichannel engagement (Inbound, Outbound, Chat).
- Subject Matter Expert (SME) support for complex issue resolution.
- Dedicated email support and proactive account management.
- Awarded Top Performer Recognition.
EDUCATION
Academic Foundation
Building the baseline for analytical thinking and business management.
The Foundation
From Technical Support to Systems Architecture
Before building advanced CRM workflows, I spent over four years in healthcare BPO - first as a Customer Service Representative, then in Technical Support. That environment demanded extreme precision, empathy, and rapid problem-solving under pressure.
I learned firsthand that the best technology is invisible to the user. Today, I apply that same human-centric approach to GoHighLevel architecture. I don't just connect tools; I build reliable, automated systems that protect your customer experience while seamlessly scaling your operations.
2+ years Frontline CSR Experience
2+ years Technical Support Specialization
Meticulous, Human-Centric Workflow Design
Scaling from 1 to 1M+
Supporting startups to scaling companies by building systems that improve efficiency and customer engagement.
GoHighLevel Workflows
Automate your entire business process to scale efficiently.
CRM Systems
Seamlessly track, manage, and engage customer relationships.
Landing Pages
High-converting digital pages engineered to capture and retain leads.
Websites
Professional, responsive digital storefronts that build lasting authority.
Sales Funnels
Strategic digital pipelines engineered to drive reliable conversions.
Lead Generation
Targeted magnetic systems designed to attract qualified prospects.
Follow-up Sequences
Engaging, multi-channel sequences that effortlessly nurture prospects.
AI Workflows
Intelligent, 24/7 autonomous response and fulfillment systems.
SKILL REPERTOIRE
Technical & Professional Capabilities
A comprehensive overview of tools and domains mastered to deliver efficient automation, seamless customer experiences, and scalable digital solutions.
LET'S WORK TOGETHER
Ready to Build Your System?
Need help building your automation system, website, or sales funnel?
Available for international freelance opportunities
Gemar Canonoy Soquillo
Technical Support & Automation Specialist
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